Refund policy

Return & Refund Policy

Last updated: June 16, 2026

This Return & Refund Policy explains how returns, refunds, and exchanges are handled when you purchase products from THMINS Dart Mats. THMINS Dart Mats is operated by Changzhou Thmins Lighting Co., Ltd..

By placing an order on our website, you agree to the terms described in this Return & Refund Policy.

30-Day Return Window

We offer a 30-day return window.

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return, the item must be in the same condition that you received it, unused, undamaged, and in its original packaging.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The return request is submitted within 30 days of delivery.
  • The item is unused and in its original condition.
  • The item is not damaged, stained, altered, or missing parts.
  • The item is returned in its original packaging.
  • Proof of purchase, such as an order number or purchase confirmation, is provided.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us first before sending any item back.

Please include the following information in your return request:

  • Order number
  • Name used for the order
  • Email address used for the order
  • Reason for return
  • Photos of the product and packaging, if applicable

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a defective item.

Original shipping fees, if any, are non-refundable unless otherwise required by law or unless the return is caused by our mistake.

We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost or damaged during return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide:

  • Your order number
  • Photos of the damaged or incorrect product
  • Photos of the packaging
  • A brief description of the issue

We will review the information and help provide a suitable solution, which may include a replacement, refund, or other resolution depending on the situation.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank, credit card provider, or payment provider to process and post the refund to your account.

Partial Refunds

In some cases, only a partial refund may be granted.

This may apply if:

  • The item is returned with signs of use.
  • The item is damaged after delivery.
  • The item is missing parts or original packaging.
  • The return does not fully meet our return conditions.

Exchanges

If you would like to exchange an item, please contact us first.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another available option.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it.

If the order has already been processed, packed, or handed over to the fulfillment partner or carrier, cancellation may no longer be possible. In that case, you may need to follow our return process after receiving the item.

Non-Returnable Items

The following items may not be eligible for return:

  • Items returned after the 30-day return window
  • Used, damaged, stained, or altered items
  • Items not in their original packaging
  • Items missing parts or accessories
  • Items returned without proof of purchase
  • Items sent back without prior return approval

Refused or Undeliverable Packages

If a package is refused, returned due to an incorrect address, or cannot be delivered because of customer-provided shipping information, any return shipping costs, reshipping costs, or related carrier fees may be deducted from the refund where applicable.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Company: Changzhou Thmins Lighting Co., Ltd.
Brand: THMINS Dart Mats
Email: meng334334@gmail.com
Address: Henglin Town, Changzhou, Jiangsu 214184, China