Shipping policy

Thank you for visiting and shopping at THMINS Dart Mats. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days after receiving your order confirmation email, excluding weekends and public holidays.

You will receive another notification when your order has shipped.

Please note that order processing time is separate from the shipping time you see at checkout.

Orders may be fulfilled through third-party fulfillment partners, including Amazon Multi-Channel Fulfillment, depending on inventory availability and delivery destination.

2. Shipping Rates & Delivery Estimates

We currently offer free standard shipping on all orders shipped within the United States.

Standard Shipping

  • Shipping Destination: United States only
  • Estimated Delivery Time: 3-7 business days after the order has been processed and shipped
  • Shipping Cost: Free

Shipping times are estimates only and are not guaranteed. Delivery delays may occasionally occur due to carrier delays, weather conditions, holidays, high shipping volume, inventory availability, or other circumstances beyond our control.

3. Shipping Destinations

We currently ship only to the United States.

At this time, we do not ship to countries or regions outside the United States.

If your shipping address is outside the United States, you may not be able to complete checkout on our website.

4. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, if tracking information is available.

The tracking information may take 24-48 hours to update after the carrier receives and scans the package.

You can track your package through the tracking link provided in your shipping confirmation email or through the carrier's official website.

5. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to help before the order is processed or shipped, but we cannot guarantee that address changes can be made after an order has been handed over to the fulfillment partner or carrier.

6. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us with your order number and any relevant photos or tracking information.

For damaged packages, please provide photos of the damaged product and packaging so we can review the issue and help provide a suitable solution.

Please do not discard the product or packaging until the issue has been reviewed.

7. Customs, Duties, and Taxes

We currently ship only within the United States.

For orders shipped within the United States, customs duties or import taxes generally do not apply at checkout.

If we support international shipping in the future, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on the destination country or region. These charges, if applicable, will be the responsibility of the customer unless otherwise stated at checkout.

8. Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it.

If the order has already been processed, packed, or handed over to the fulfillment partner or carrier, cancellation may no longer be possible. In that case, you may need to follow our Return & Refund Policy after receiving the product.

9. Contact Information

If you have any questions about the shipping and delivery of your order, please contact us:

  • Company Name: Changzhou Thmins Lighting Co., Ltd.
  • Brand: THMINS Dart Mats
  • Customer Support Email: thmins@gmail.com
  • Customer Support Phone: +86 137 7504 0431
  • U.S. Customer Support Phone: +1 816 553 6293
  • Physical Office Address: Weixing Village, Henglin Town, Wujin District, Changzhou, Jiangsu 213103, China
  • Service Hours: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)

We aim to respond to all email inquiries within 24-48 business hours.