Shipping policy

Last updated: June 16, 2026

This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered when you purchase products from THMINS Dart Mats. THMINS Dart Mats is operated by Changzhou Thmins Lighting Co., Ltd.

By placing an order on our website, you agree to the terms described in this Shipping Policy.

Free Shipping on All Orders

We offer free shipping on all orders.

There is no minimum order value required for free shipping. The shipping cost shown at checkout should be $0.00 unless otherwise stated during checkout.

If any shipping charge is shown at checkout due to a system setting, destination restriction, or carrier limitation, the shipping cost displayed at checkout will apply before you complete your order.

Order Processing Time

Orders are usually processed within 1-3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will usually begin processing on the next business day.

During peak seasons, promotions, inventory updates, carrier delays, or unexpected order volume, processing may take longer than usual. If there is a significant delay in processing your order, we will do our best to notify you by email.

Fulfillment Method

We may use third-party fulfillment partners, including Amazon Multi-Channel Fulfillment, to store, pack, and ship customer orders.

Depending on inventory availability and your shipping destination, your order may be shipped from a third-party fulfillment warehouse. This allows us to provide faster and more reliable delivery for eligible orders.

Although we may use third-party fulfillment services, your order is placed with THMINS Dart Mats through our website.

Packaging

Orders may be shipped in standard carrier packaging, unbranded packaging, or packaging provided by our fulfillment partner.

Packaging may vary depending on the warehouse, product size, carrier service, and destination. The appearance of the shipping box does not affect the product inside.

Estimated Delivery Time

Estimated delivery time is usually 3-7 business days after the order has been processed and shipped.

Please note that delivery time is an estimate only and is not guaranteed. Actual delivery time may vary depending on:

  • Shipping destination
  • Carrier service
  • Weather conditions
  • Holidays
  • Carrier delays
  • Fulfillment warehouse availability
  • Incorrect or incomplete shipping information
  • Customs processing for international orders

Shipping Destinations

We currently ship to the available regions shown at checkout.

If your country, region, or address is not available at checkout, we may not currently support shipping to your location.

We reserve the right to cancel and refund an order if we are unable to ship to the provided address.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please allow some time for tracking information to update after the carrier receives and scans the package.

If your tracking information has not updated for several business days, please contact us with your order number so we can help check the status.

Multiple Shipments

If your order contains multiple items, your items may be shipped separately depending on warehouse availability and carrier handling.

If your order is split into multiple shipments, you may receive more than one tracking number.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible.

We will do our best to help before the order is shipped, but we cannot guarantee that address changes can be made after an order has been processed or handed over to the carrier.

Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, the package may be returned to the fulfillment warehouse or carrier.

If the package is returned to us or our fulfillment partner, we will review the situation and contact you about the available options.

Additional reshipping costs may apply if the failed delivery was caused by incorrect or incomplete information provided by the customer.

Lost Packages

If your tracking information shows that your package was delivered but you did not receive it, please first check:

  • Your mailbox, front door, porch, lobby, reception desk, or parcel locker
  • Other members of your household
  • Building management or front desk staff
  • Neighbors, if applicable

If you still cannot locate the package, please contact us with your order number and tracking number.

We will review the situation and may work with the carrier or fulfillment provider to investigate the delivery status.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product
  • A brief description of the issue

We will review the information and help provide a suitable solution where appropriate.

Please do not discard the packaging or product until the issue has been reviewed, as the carrier or fulfillment provider may require photos or additional information.

Delayed Delivery

Delivery delays may occur due to carrier issues, weather, holidays, high shipping volume, customs processing, or other circumstances outside our control.

If your order is delayed beyond the estimated delivery time, please contact us with your order number and tracking information.

We will help check the shipment status where possible.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on the destination country or region.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance, customs inspections, or local import procedures.

Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it.

If the order has already been processed, packed, or handed over to the fulfillment partner or carrier, cancellation may no longer be possible. In that case, you may need to follow our Return & Refund Policy after receiving the product.

Shipping Policy and Return Policy

This Shipping Policy explains how we process and deliver orders.

For information about returns, refunds, and return conditions, please review our Return & Refund Policy.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Company: Changzhou Thmins Lighting Co., Ltd.
Brand: THMINS Dart Mats
Email: meng334334@gmail.com
Address: Henglin Town, Changzhou, Jiangsu 214184, China